We take the views of our residents and their families very seriously and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.
As well as regular private communication with our residents and their families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.
Our most recent accolades include winning ‘Best Care Home Group over 10 settings’ at the 24th National Care Awards in November 2022. The National Care Awards honour the very best within the long-term care sector by recognising those who display unending dedication towards providing exceptional care. The ‘Best Care Home Group over 10 settings’ award is bestowed upon groups who combine outstanding care for their residents with excellent staff progression and a high-quality environment that supports their residents in maintaining their independence. We competed against nine other care home groups in this category and were honoured to have been chosen as the recipients of this accolade that highlights the hard work and compassion of every member of our team.
The reviews to the right are taken from carehome.co.uk, the foremost review platform for care homes in the UK, where reviews can only be left by residents and their families, and are ratified by carehome.co.uk before publishing, ensuring that they are genuine and truly reflect the views of those who matter the most when commenting on the quality of care and lifestyle that we provide for those we look after.
‘Mum has been living at Upton Mill Care Home for 4 months, during that time she has settled in incredibly well and already says she’s very happy to be there. All the staff are very friendly, caring and professional – when I visit I always feel very welcome. The facilities on offer at Upton Mill are first rate and the surroundings are well thought-out and tastefully designed. It’s lovely to be able to get a coffee and cake when I visit and relax, either in her lovely room or in one of the many communal areas or gardens. Mum is also able to go on trips in Upton Mill’s minibus, she has made new friends and taken part in the many tailored activities that the home has to offer. Truly a home away from home.’
A H (Son of Resident), July 2024
‘This is the most wonderful home. The manager and members of staff are very welcoming and caring, nothing is too much trouble. All the staff are extremely kind, warm and caring. Mum loves it there. We, as a family, know that she is in good hands. I only have good things to say about this beautiful home.’
Jacky P (Daughter of Resident), June 2024
‘From the moment we entered the home we were met with warmth, compassion and friendliness. We were made to feel part of the family environment they promote. My mother was well looked after by a very caring and professional team that met her every need. The standard of food was very good and with short notice, the chef gave us a wonderful buffet lunch for a surprise party for my mother. Thank you all so much at Tonbridge House Care Home.’
T C (Son of Resident), June 2024
‘Mum was reluctant to move to a care home, but once she visited Wiltshire Heights she was won over by the impressive facilities and friendly staff. She settled in well; living there from February 2019 to March 2024. Mum was safe, fed well and looked after there – she was happier than I’ve ever seen her in my whole life! She soon made friends among the other residents, usually sharing a table together at mealtimes. She enjoyed walking the corridor for exercise, participating in group activities and meeting other residents and staff (whom she often hugged – a reflection of the kindness they showed to her). I know Mum was well cared for there and treated with love and respect. Wiltshire Heights is exceptionally well run, with a clear team spirit and an ethos that all people matter. The result is happy staff who are friendly, open and professional in their attitude and always ready to help. It’s just what Mum needed and what I needed for her. Thank you so much!’
Richard H (Son of Resident), June 2024
‘I am so grateful for the care and attention paid to my mum since her move to Cavell Park. She has been treated with dignity and respect which has reassured me my mum is in a safe environment with attentive staff who care for her well-being. I am impressed with the detail in the care plan, the activities available and being able to be involved in Mum’s care. The staff are so kind and supportive. I highly recommend Cavell Park as an excellent place. It’s great that we can visit anytime, which maintains our very high standards. I can also add the home is well-run from the management side.’
Wendy C (Daughter of Resident), May 2024