Compliments & complaints

Fortunately, our homes receive more compliments than complaints, and to see what our residents, their families and friends and others say about us, please click through to our Testimonials and Awards.

However, should you have any concerns about the care given to any resident, or any aspect of how any of our homes are run, please do not hesitate to contact us, and we will try to resolve your concern.

Almost all concerns are best raised with the home manager in the first instance so that the concern can be addressed quickly, and the home manager will let you have a copy of the home’s written procedure for dealing with complaints if you require one.

If, for any reason, you do not wish to raise the matter with the home manager, or are not satisfied with the response, then please use the form below.

Complaints

Your Name*
First Last
Location
Your Phone Number
Your Email Address*
Address
Address Line 1 Address Line 2 City Postcode
Details of complaint
CAPTCHA

Finally, if a complaint is not resolved satisfactorily it can be referred to the Local Government and Social Care Ombudsman at www.lgo.org.uk or telephone 0300 0610614.

If you would like to make a data protection complaint, you can do so by filling in this form.

Please rate our care

The Porthaven way

Open approach to all resident, family and friend comments and suggestions
Underlying desire to improve resident wellbeing and happiness continually
High independent carehome.co.uk ratings
High ratings in all categories of resident satisfaction surveys
Prompt response and review of all complaints
Independent whistleblowing charity appointed for any staff concerns

Accommodation

Why our homes are regarded as being amongst the very best Care Homes in the UK.

We would love to hear from you. Click here to make on-line contact.

Testimonials & awards

See what our residents, their families, friends and other people are saying about us.

care funding

If you would like advice about paying for care, all our homes are able to assist.